Do you ship internationally? Do I have to pay customs duties, fees, or taxes?

Yes, we do ship internationally! 

We do not have a standard shipping cost; instead, we charge exactly what it costs us to ship. In order to get the most accurate shipping rate, go to our website, add the items you would like to purchase to your cart, and then proceed to checkout. You will input your shipping information in the area provided and then click the “refresh” tab under the shipping header. This will give you the exact amount that you would be charged to ship your order (without actually placing the order or entering any payment information).

PLEASE NOTE: we are required to collect and remit Canadian sales taxes and those will be charged at the time of ordering. Any other duties, fees, or taxes are not paid at the time of ordering. If your country does charge duties, fees, or taxes on an order, the customer will need to remit these fees to local officials. We do mark the outside of each international package as “Educational Materials” to attempt to avoid high fees for customers. Unfortunately, our shipping system does not allow us to mark the customs declaration form as Educational Materials. Some customers that have been charged customs duties have been able to successfully appeal charges.

If a package is returned to our warehouse due to nonpayment of duties, fees, or taxes, it will be processed under our return policy and any return shipping charges by the shipping company will be deducted from the refund amount. If customs duties, fees, or taxes are not paid by the customer and the customer would like to return items for a refund, the customer will be responsible for coordinating the return of items via their local customs office. All returns will be subject to our return policy.

Customer Support

[email protected] Emails are answered Monday–Saturday throughout the day. Most emails are answered within 1 business day (Monday–Friday).

Contact Us

    Phone Number

    We do not offer phone support. However, we have a number at which you can leave a message if you are unable to email us: 801-641-5514

    Please do not email and leave a phone message about the same issue as this may delay response times.