International Customers

Do you ship to APO/DPO?

Thank you for your service! Yes, we ship to APO/DPO addresses.

Do you ship internationally? Do I have to pay customs duties, fees, or taxes?

Yes, we do ship internationally! PLEASE NOTE: any duties, fees, or taxes are not paid at the time of ordering and if charged on your order, the customer will need to remit these fees to local officials. We do mark the outside of each international package as “Educational Materials” to attempt to avoid high fees for customers. Unfortunately, our shipping system does not allow us to mark the customs declaration form as Educational Materials. Some customers that have been charged customs duties have been able to successfully appeal charges.

If customs duties, fees, or taxes are not paid by the customer and the customer would like to return items for a refund, the customer will be responsible for coordinating the return of items via their local customs office. All returns will be subject to our return policy.

We do not have a standard shipping cost; instead, we charge exactly what it costs us to ship. In order to get the most accurate rate, go to our website, enter in the items you would like to purchase, and then go to checkout. You will input your shipping information in the area provided and then click the “refresh” tab under the shipping header. This will give you the exact amount that you would be charged to ship your order (without actually placing the order or entering any payment information).

FAQ Topics

Questions below are categorized by topic.

Customer Support

[email protected] Emails are answered Monday–Saturday throughout the day. Most emails are answered within 1 business day (Monday–Friday).

Contact Us

    Phone Number

    We do not offer phone support. However, we have a number at which you can leave a message if you are unable to email us: 801-641-5514

    Please do not email and leave a phone message about the same issue as this may delay response times.