Shipping & Tracking

How long does it take for my order to ship from the day it is placed?

Current estimated ship times can be seen on our checkout page. Standard and expedited shipping is available on most orders. During times of high order volume or with specific shipments, shipping times may be slightly longer.

Shipping times do vary and are not guaranteed.

Orders are picked up by the shipping provider the same or the next business day after a label is created. Shipping providers may delay scanning packages and tracking may take up to two to three business days to begin showing progress.

For 2-day shipping, if your order is noted as shipped on Monday before the late afternoon cutoff time, it should be delivered Wednesday or Thursday. There are also shipping cutoff times that do impact shipments. For example, if your package was shipped late in the day on Monday after the cutoff time your package would not be marked as received by FedEx until the next day and it would likely be delivered Thursday or Friday. Please also note that we do not ship items on Saturday or Sunday and cutoff times for Friday may delay the start of two-day shipping until the next Monday.

Holiday shipping volumes may impact ship times after processing. Please note, Hawaii, Alaska, APO, and other outlying US territories can expect extended ship times. Please allow up to 5 weeks for Media Mail delivery.

It is up to the customer to ensure that the shipping address is correct when an order is placed. Any inconsistencies with the correct mailing address will result in delayed and misrouted shipments. Unfortunately, once a package has shipped and is on its way, The Good and the Beautiful is unable to reroute packages. If a shipping address change is requested for an order that has not shipped, a cancellation can be processed and a refund will be issued for the physical items plus the cost of shipping. Downloaded materials (all PDF files) may not be returned, refunded, exchanged, or credited. All PDF purchases are final sale, per our return policy. Should the address be incorrectly entered at the time of checkout, it is the responsibility of the customer to locate and coordinate retrieval of the package.

Do you offer free shipping codes?

We offer a free shipping code on U.S. orders and $10 off shipping on international orders (minimum purchase required) periodically. Dates and frequency are not preset. Minimum purchase may vary from previous promotions. Codes and dates will be posted here as free shipping dates are approaching and are typically announced on our social media channels as well.

Why is shipping internationally so expensive?

The shipping prices are set by the shipping providers. Unfortunately, there is no way for us to ship to international customers for less. We are continually exploring options to get products to our international customers for less! 

Most of our international customers purchase PDF files and either have the items printed at a print shop or purchase a nice printer and print the items at home. It is definitely not as convenient, but once you have printed the courses, they are pretty much open and go. 

I placed two orders and would like to combine them to save on shipping. Is that possible?

Unfortunately, our system for processing orders doesn’t currently allow us to combine orders together to ship. Our shipping and handling costs are based on the weight and size of the order, so even if we could combine the orders, you’d only save a dollar or two.

FAQ Topics

Questions below are categorized by topic.

Customer Support

[email protected] Emails are answered Monday–Saturday throughout the day. Most emails are answered within 1 business day (Monday–Friday).

Contact Us

    Phone Number

    We do not offer phone support. However, we have a number at which you can leave a message if you are unable to email us: 801-641-5514

    Please do not email and leave a phone message about the same issue as this may delay response times.