Shipping & Tracking

How long does it take for my order to ship from the day it is placed?

Most orders leave our warehouse within 2 business days. During times of high order volume or with specific shipments, shipping times may be slightly longer.

Shipping times from shipping providers do vary and are not guaranteed.

Estimated shipping days start being counted the day after the package is received by FedEx. For example, if your order is noted as shipped on Monday before the late afternoon cutoff time, it should be delivered Wednesday. There are also shipping cutoff times that do impact shipments. For example, if your package was shipped late in the day on Monday after the cutoff time your package would not be marked as received by FedEx until the next day and it would likely be delivered Thursday. Please also note that we do not ship items on Saturday or Sunday and cutoff times for Friday may delay the start of two-day shipping until the next Monday.

Holiday shipping volumes may impact ship times after processing. Please note, Hawaii, Alaska, APO, and other outlying US territories can expect extended ship times. Please allow up to 5 weeks for Media Mail delivery.

Do you offer free shipping codes?

We offer a free shipping code on U.S. orders and $10 off shipping on international orders (minimum purchase required) periodically. Minimum purchase may vary from previous promotions. Codes and dates will be posted here and are typically announced on our social media channels as well.

Why is shipping internationally so expensive?

The shipping prices are set by the postal system. Unfortunately, there is no way for us to ship to international customers for less. We so wish there were! Most of our international customers purchase PDF files and either have the items printed at a print shop or purchase a nice printer and print the items at home. It is definitely not as convenient, but once you have printed the courses, they are pretty much open and go.

I placed two orders and would like to combine them to save on shipping. Is that possible?

Unfortunately, our system for processing orders doesn’t currently allow us to combine orders together to ship. Our shipping and handling costs are based on the weight and size of the order, so even if we could combine the orders, you’d only save a dollar or two.

Why does my order show that a label has been created but the Post Office hasn’t received it yet? Has it been shipped yet?

Our orders are always picked up within one business day or less after the creation of the tracking label.  They are picked up by the postal service on a pallet and are not scanned as “received” by the post office until they arrive at their sorting facility in Denver. Our warehouse is in Utah, so sometimes it may take several days for your order to arrive in Denver and be scanned as received by the post office.

FAQ Topics

Questions below are categorized by topic.

Customer Support

[email protected] Emails are answered Monday–Saturday throughout the day. Most emails are answered within 1 business day (Monday–Friday).

Contact Us

    Phone Number

    We do not offer phone support. However, we have a number at which you can leave a message if you are unable to email us: 801-641-5514

    Please do not email and leave a phone message about the same issue as this may delay response times.