Returns, Damaged & Missing Items

What is the return/cancellation policy?

Because the majority of curriculum that is returned comes back damaged, we have very strict refund and return policies. We suggest you carefully check the many sample pages of the curriculum or download the free version (if available) before deciding if the curriculum is right for you. Please also review your cart to ensure accuracy of the items and quantities desired before purchasing. 

  1. Downloaded materials (all PDF files) may not be returned, refunded, exchanged, or credited. All PDF purchases are final sale. Once a link has been sent, there is no way for us to retrieve that link and complete a refund or exchange. NOTE: Many of our physical products including the Creative Arts and Crafts notebook, Musical Multiplication, and other items come with a PDF or downloadable file. If you choose to return an unwanted physical item or cancel an order, you will be charged the full amount for the PDF file(s) or download(s); only the physical portion is refundable. Returns or cancellations of physical Musical Multiplication sets will be charged $12.49 for the song downloads.
  2. All returns of physical products must be postmarked within 30 days of the date of receiving your package. Items purchased at the storefront must be returned in-store within 30 days of purchase. Items must be returned in their original condition and still in the bags and shrink wrap they came in. Should there be any damage to the items when you receive them, please contact us prior to sending a return so we may best assist.  Items that are shrink wrapped or in bags and would need to be returned to us in the original packaging include but are not limited to some Science Units, Booster A and B Books, Geography and Grammar Cards, High School Cards, High School Booklets, Phonics Cards,  Flip Books, and Math box items. Course Books and other books may be returned without shrink wrap. Clearance or discontinued items (including but not limited to History Years 1-4, Language Arts Level 3, and discontinued Science units) may not be returned. For details about BOGO sale returns, please click here. Please use a sturdy box and plenty of bubble wrap when returning items. We highly suggest securely wrapping each book individually as well as including plenty of additional packing material. Do not use the original box or packing materials that the order came in, as boxes and packing materials are made for one-time use only and typically cannot survive a return trip in good condition. Please be aware that Media Mail goes through extra sort facilities and often has a rough ride. We highly recommend Priority Mail, UPS, or FedEx for the best possibility of your materials arriving to us undamaged. Insurance on packages is recommended and all disputes regarding return shipping must be handled by the customer with the shipping provider.
  3. If items arrive back damaged for any reason, including but not limited to insufficient packaging or damage during shipment, but in good enough condition for us to sell as “scratch and dent,” you will be refunded 40% of the purchase price, minus original shipping charges and any PDFs, in the form of the original payment. If items are postmarked past the 30 day time window allowed for returns or are ineligible for return (such as clearance or discontinued items) you will be refunded 20% of the purchase price, minus original shipping charges and any PDFs, in the form of the original payment*. Items that are written in, even if the writing has been erased, may not be returned and will be refunded 0% of the purchase price.
  4. If items arrive back to us completely undamaged and postmarked within 30 days of receipt you will be refunded the amount of your purchase, minus original shipping charges and any PDFs, in the form of the original payment*. You must pay the shipping costs for materials to be returned and/or any fees incurred due to package refusal. The Good and the Beautiful is not responsible for any packages lost or damaged during the return process.

By returning items to the address below or cancelling an order, you are agreeing to the terms, conditions, and refund amounts listed above. Online purchases may not be returned to our storefront. Please ship returns to the following address:

The Good and the Beautiful

61 W State Street Suite 104

Lehi, UT 84043

No documentation is needed for a return but please do ensure the return label includes your correct name and shipping address for identification. If you would like, you may place a note inside the box with your information and/or order number. Returns are typically processed within 30 days of receipt.

Please note that the address above is not a storefront. Our storefront address and hours can be found by clicking here.

*Should your original payment source not accept a refund for any reason, including but not limited to exceeding their time limit for refund acceptance (typically 90-180 days from the purchase date but different banking and credit card institutions do vary), you will be given the choice of having funds returned through either a PayPal transaction or store credit in the form of a coupon code.

Can I return my items to the store?

Online purchases may not be returned to our storefront. Items that were purchased in the store may be returned to the storefront and must be returned to the storefront within 30 days of purchase.

Please see our return policy along with our return address here.

Do you replace damaged or missing items?

Yes, damaged or missing items can be replaced, but we must be notified of the damaged or missing item(s) within 90 days of delivery with photos or other documentation of any damage. Please look over your order as soon as you receive it (even if you aren’t planning to use it at this time). 

Items acquired second-hand or used are not eligible for replacement. The Good and the Beautiful does not sell any curriculum online other than through Any items purchased from any other sources are not eligible for replacement or reimbursement from The Good and the Beautiful.

The Good and the Beautiful cannot ensure items shipped by the customer to a forwarding service or otherwise not sent directly to the customer address will be received and replacements will not be issued in these instances.

Many products are consumable. If a product or page is used, a replacement for that product or page will not be resent or given in PDF format for reuse.

FAQ Topics

Questions below are categorized by topic.

Customer Support

[email protected] Emails are answered Monday–Saturday throughout the day. Most emails are answered within 1 business day (Monday–Friday).

Contact Us

    Mailing Address and Phone Number

    The Good and the Beautiful

    61 W State Street Suite 101

    Lehi, UT 84043

    Please note that the address above is not the location of our storefont. Click here for storefront address and hours. Click here for our full return policy including terms and conditions.

    We do not offer phone support. However, we have a number at which you can leave a message if you are unable to email us: 801-641-5514

    Please do not email and leave a phone message about the same issue as this may delay response times.